Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll be at the forefront of this movement, providing top-notch support to our customers and ensuring the seamless operation of our myColorado application. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to push the boundaries of what's possible and create a better future for all. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about technology, customer satisfaction, and continuous improvement.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.
• Collaborating with the technical team to resolve complex issues and improve the overall customer experience.
• Staying up-to-date with the latest technology trends and advancements, and applying this knowledge to improve our services and support.

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Essential Skills and Competencies

To succeed in this role, you'll need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and stakeholders in a professional and courteous manner.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and resolve problems in a timely and efficient manner.
• Proficiency in mobile operating systems, including iOS and Android.
• Experience with diagnostic tools and knowledge of diverse range of mobile device makes and models.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to accurately document and track customer issues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to:

• Ongoing training and development opportunities, including technical training, soft skills training, and leadership development programs.
• Mentorship and coaching from experienced colleagues and leaders.
• Opportunities for career advancement and professional growth, including promotions, lateral moves, and new challenges.
• A dynamic and supportive work environment that encourages collaboration, innovation, and continuous improvement.

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a dedicated workspace and reliable internet connection. Our company culture is built on the following values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and loyalty.
• Continuous learning and improvement.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a Service Desk Specialist/Live Chat Agent, you'll receive a competitive salary, plus a range of benefits and perks, including:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements, including remote work and flexible hours.
• Professional development opportunities, including training, mentorship, and coaching.
• Access to cutting-edge technology and tools, including mobile devices, software, and equipment.

How to Apply

If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or training documents to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job