Experienced Student Customer Service Coordinator – Recreation and Facilities Team
At arenaflex, we're committed to creating a welcoming and inclusive environment for our students, faculty, and staff. As a Student Customer Service Coordinator, you'll play a vital role in ensuring the safety and well-being of our patrons while promoting a positive and approachable atmosphere. If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
Job Summary:
As a Student Customer Service Coordinator, you'll be the first point of contact for our patrons, providing assistance with various questions and problems in customer service areas. You'll also be responsible for maintaining a clean and safe environment, performing basic cleaning responsibilities, and enforcing facility policies. This is an excellent opportunity to develop your customer service skills, work in a fast-paced environment, and make a positive impact on our community.
Key Responsibilities:
* Greet patrons and guests, ensuring a positive and approachable atmosphere
- Assist customers with various questions and problems in customer service areas
- Perform basic cleaning responsibilities, including trash, equipment, and laundry
- Special event set-up and operations
- Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies
- Serve as a first responder to accidents within the building
- Develop and maintain positive relationships with patrons, staff, and faculty
Essential Qualifications:
* Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications or obtained within the first 30 days of employment
- BBP Certification obtained within the first 30 days of employment
- Excellent customer service skills and a positive attitude
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications:
* Previous customer service experience in a recreation or facilities setting
- Knowledge of arenaflex's policies and procedures
- Experience working with diverse populations and promoting inclusivity
- Ability to lift up to 25 pounds and stand for long periods
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional development and career advancement
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment
- Opportunities to work with diverse populations and promote inclusivity
- Competitive pay and benefits package
Work Environment and Company Culture:
* arenaflex is a smoke- and tobacco-free campus
- We are committed to creating an inclusive and effective teaching, learning, research, and working environment for all
- Our main campus is located in Oxford, Ohio, 35 miles north of Cincinnati
- A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus
Compensation, Perks, and Benefits:
* Competitive hourly pay rate
- Opportunities for professional development and career advancement
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment
- Opportunities to work with diverse populations and promote inclusivity
- Competitive benefits package, including health, dental, and vision insurance
How to Apply:
If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).
Equal Opportunity/Affirmative Action Statement:
arenaflex is an Equal Opportunity/Affirmative Action employer, committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We prohibit harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
Reasonable Accommodations:
Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560.
Diversity Statement:
arenaflex is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on arenaflex's diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage.
About arenaflex:
arenaflex is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg, our faculty, staff, and student employees are the fuel that drives arenaflex! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience. Apply for this job