Experienced Full Stack Call Center Representative – Customer Service & Data Entry
Join arenaflex, a leading retail pharmacy and healthcare company, in shaping the future of patient care and customer experience. Are you a customer service enthusiast with a passion for data entry and a knack for problem-solving? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Experienced Full Stack Call Center Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional patient care and support to our clients.
About arenaflex
arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Union, Inc. (Nasdaq: WBA), a leading healthcare, pharmacy, and retail company with a long history of prioritizing communities. arenaflex aims to create better lives through better health, serving nearly 10 million customers daily across America, Puerto Rico, and the U.S. Virgin Islands. Our retail pharmacies play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
Job Summary
As an Experienced Full Stack Call Center Representative, you will be responsible for handling high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems. You will work closely with our team to ensure seamless communication and exceptional patient care. Your strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
Key Responsibilities
* Handle high-volume customer calls, resolving patient medication requests, and entering data into our pharmacy systems
- Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system
- Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
- Investigate to obtain missing medication data, and decipher clinical truncations (SIG codes)
- Settle all data entry-related exceptions
- Handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis
- Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
- Settle on phone decisions to safety net providers and others to acquire data, gain supersede endorsement, or otherwise settle the Outsider Oddballs
- Provide support to Pharmacists, both those in the office and those in different areas
- Identify and convey issues to senior-level staff as suitable
Essential Qualifications
* High school diploma or equivalent
- Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online)
- Essential web browser skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online
- Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
- Ability to communicate effectively in writing and verbally
- 18 years old or older
Preferred Qualifications
* At least 1 year of pharmacy professional experience in a retail or call center environment
- At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification office
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
- Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
- Familiarity with Spanish and English
What We Offer
* Competitive hourly rate of $25-$35/hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with a passion for data entry and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join arenaflex in shaping the future of patient care and customer experience. Apply Now! Apply for this job