Experienced Customer Service Representative – Remote Work Opportunity at arenaflex

Job Summary:

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our clients while working from the comfort of your own home. With a competitive hourly rate of $24, this is an excellent opportunity to enhance your skills, work-life balance, and career prospects.

About arenaflex:

arenaflex is a leading airline that has been connecting people and communities for over a century. Our mission is to provide safe, reliable, and exceptional service to our customers while fostering a culture of inclusivity, diversity, and innovation. With a strong commitment to employee development and well-being, we offer a comprehensive benefits package, opportunities for growth, and a dynamic work environment that encourages creativity and collaboration.

Key Responsibilities:

As a Customer Service Representative, you will be responsible for:

• Providing exceptional service to clients through phone, email, and chat support
• Resolving customer complaints and issues in a professional and courteous manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler registration and front seat tasks (excluding curbside)
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
• Performing traveler loading, including ticket lift and ticket lift/check
• Working entryway readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
• Working jetways/spans for boarding and deplaning travelers
• Making boarding and departure gate announcements
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining the schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assisting travelers with self-service kiosk registration and booth baggage handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international records at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Assisting clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing interfacing traveler door information
• Providing quality customer service in a professional manner and according to American's standards

Requirements:

* Bachelor's degree

• Bilingual language skills required in certain areas
• Relevant valid driver's license as required by local authorities
• Must satisfy FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display area (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identifications, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Must be eligible to work in the U.S.
• Training and earlier professional experience
• Working knowledge of Sabre or other Traveler Service System
• Past face-to-face customer service experience

Preferred Qualifications:

* Working knowledge of Sabre or other Traveler Service System

• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get:

* Medical benefits: On the very first day, you'll access your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.

• Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Why Join arenaflex?

From the colleagues we recruit to the clients we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered on connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at arenaflex and be yourself. Apply Job! Apply for this job