Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

At arenaflex, we're dedicated to providing exceptional patient care and support, empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a more comfortable and productive life for our patients. We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote team, you'll play a vital role in ensuring seamless patient care and satisfaction.

About the Role:

As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our patients, healthcare providers, and internal teams to resolve issues, answer questions, and provide exceptional customer service.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Essential Skills and Competencies:

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Work Environment and Culture:

* 100% remote work from home, day one of employment

• Flexible scheduling with five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00 pm Central time
• Collaborative and supportive team environment
• Opportunities for growth and development in a dynamic and patient-centric organization

Compensation and Benefits:

* Competitive hourly rate of $16 plus a Quarterly Bonus opportunity

• Comprehensive benefits package, including:

+ 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

At arenaflex, we're committed to making a positive impact on the lives of our patients and employees. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about patient care and customer service, we encourage you to apply for this exciting opportunity.

How to Apply:

To submit your application, please visit our website and follow the link to the online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job