Experienced Customer Account Support Specialist – Collections and Portfolio Management – 100% Remote Opportunity
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. With a rich history and a strong presence in the Southeast, arenaflex is one of the fastest-growing auto leasing and finance companies in the United States. Our growth has created opportunities for existing team members and the need to bring qualified talent to join our family.
Our Story
arenaflex prides itself on having a diverse and inclusive environment that provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit. Our culture is built on five core values that guide everything we do:
- Integrity: We operate with transparency, honesty, and ethics in all our interactions.
- Innovation: We encourage creativity, experimentation, and continuous improvement.
- Inclusion: We celebrate diversity and promote a culture of belonging.
- Service: We strive to deliver exceptional customer experiences that exceed expectations.
- Success: We aim to achieve our goals and celebrate our achievements.
Join Our Team
If you're an ambitious, results-oriented individual with a natural gift for talking to people, we have an opportunity for you to come and join our team. As a Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. This position is 100% remote, and you'll be expected to be available for shift requirements between the hours of 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday.
Responsibilities
As a Customer Account Support Specialist, your key responsibilities will include:
- Contacting customers to determine the reason for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching any discrepancies.
- Completing phone calls to meet required performance standards and metrics.
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
- Using computerized systems for tracking, information gathering, and/or troubleshooting.
- Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
- Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
- Adhering to all state and federal laws in the handling of accounts.
Qualifications
To succeed in this role, you'll need:
- Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
While a high school diploma or equivalent is required, we encourage candidates with an Associate's or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred.
What We Offer
As a member of our team, you can expect:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- Flexible work arrangements, including 100% remote work options.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact in our community. We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
How to Apply
If you're ready to take the next step in your career, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job