Online Order Support Agent – eCommerce Customer Service – Remote Across the US
Job Summary Progressive Technology is seeking a highly motivated and customer-focused Online Order Support Agent to join our growing remote team. As a vital part of our eCommerce customer service division, you will be the first point of contact for customers placing, tracking, or inquiring about online orders. This fully remote role is ideal for individuals who thrive in a fast-paced digital environment and are passionate about delivering a seamless and satisfying customer experience.
Key Responsibilities
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Handle inbound and outbound communication via email, chat, and phone to resolve customer inquiries related to online orders.
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Assist customers with placing orders, order status tracking, delivery updates, and returns or exchanges.
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Investigate and resolve order issues including billing discrepancies, delays, and shipment concerns.
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Collaborate with logistics and warehouse teams to ensure accurate and timely order fulfillment.
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Maintain up-to-date knowledge of company policies, products, promotions, and service processes.
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Escalate unresolved issues to the appropriate department while maintaining ownership of customer concerns until resolved.
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Meet or exceed individual performance metrics such as response time, resolution rate, and customer satisfaction.
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Document all interactions and transactions accurately in the customer support CRM system.
- Required Skills and Qualifications
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High school diploma or GED required; associates or bachelors degree is a plus.
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Strong written and verbal communication skills.
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Proficiency in navigating multiple systems and online platforms simultaneously.
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Customer-first mindset with empathy, patience, and attentiveness.
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Reliable internet connection and a distraction-free home workspace.
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Ability to handle confidential information professionally.
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Basic knowledge of eCommerce platforms and order processing is preferred.
- Experience
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1+ year of customer service, order support, or call center experience (eCommerce background preferred).
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Familiarity with tools like Zendesk, Shopify, Salesforce, or similar CRM/ticketing systems is advantageous.
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Experience working remotely or in a virtual customer service environment is a plus.
- Working Hours
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Flexible scheduling with multiple shifts available, including weekends and evenings.
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Full-time and part-time opportunities (20–40 hours per week).
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Must be available to work in U.S. time zones (EST, CST, MST, or PST).
- Knowledge, Skills, and Abilities
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Strong problem-solving and multitasking abilities.
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Excellent organizational and time management skills.
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Ability to work independently with minimal supervision.
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Adaptability to quickly learn new tools and processes.
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Team player attitude with a collaborative mindset.
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Calm under pressure and effective at conflict resolution.
- Benefits
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Fully remote position – work from anywhere within the U.S.
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Competitive hourly pay with performance bonuses.
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Paid training and ongoing career development support.
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Health, dental, and vision insurance for full-time employees.
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Employee discounts on products and partner brands.
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Generous paid time off and flexible working hours.
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Opportunities for growth within a dynamic and innovative company.
- Why Join Progressive Technology?
At Progressive Technology, we are not just shaping the future of eCommerce—we are redefining how customer service is delivered in the digital age. By joining our remote support team, you will be part of a collaborative and inclusive culture that values flexibility, innovation, and continuous improvement. We invest in our people with training, mentorship, and growth opportunities, making this more than just a job—it is a career path.
How to Apply
If you are ready to bring your customer service skills to a supportive and forward-thinking environment, we would love to hear from you! 👉 Click the Apply Now button on our careers page or submit your resume and cover letter to us with the subject line Online Order Support Agent – Remote Application. Applications are reviewed on a rolling basis. Early applicants will be prioritized. Apply tot his job Apply To this Job