Ecommerce Customer Service Specialist
Job Description:
- This is a remote position.
- We’re seeking a proactive and experienced Customer Experience Specialist to join our fast-paced D2C ecommerce team.
- In this role, you’ll serve as the first point of contact for customers—delivering fast, friendly, and effective support across channels.
- You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience.
- Core Tasks:
- Monitor inbox to assist customers, answer questions, and escalate issues when needed
- Troubleshoot issues with account support
- Handle customer inquiries with a Apply tot his job
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