Guest Experience Administrative & Retail Manager

About the position Known for its artistic excellence for more than 120 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene. Now entering its 130th season, the internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music. Job Purpose: The Guest Experience Administrative & Retail Manager manages the administrative work required to keep Guest Experience & Heinz Hall Presents productions and projects on track, as well as managing retail operations for the Pittsburgh Symphony as well as all presentations at Heinz Hall.

Responsibilities

• Reconciles, verifies, and codes Guest Experience invoices for approval.
• Issues contracts and Invoices for Heinz Hall rentals.
• Handles mail receipt, delivery, and shipping for department.
• Processes lost & found articles from performances on a weekly basis.
• Fields inquiries related to the availability of Heinz Hall for reception and photo shoot rentals.
• Completes Heinz Hall space reservations for other departments in the hall scheduling software.
• Responsible for obtaining front of house/rehearsal room set up needs for various scheduled activities and distributing to appropriate internal departments.
• Assists VP in tracking, maintaining and forecasting Guest Experience revenue and expense budget.
• Assists in financial settlements for performances at Heinz Hall.
• Works at events as required.
• Backs up Senior Manager of Guest Experience on Heinz Hall scheduling process.
• Backs up VP & Senior Manager of Guest Experience & Heinz Hall Presents as needed.
• Manage PSO/ Heinz Hall retail sales including onsite, online, phone orders and off-site sales locations, including merchandise budgeting and forecasting.
• Supervise, hire, direct work, schedule, process payroll and oversee the necessary training/development of Merchandise Sales Staff.
• Negotiate commission rates of merchandise with artists, management companies, record labels, touring shows, etc.
• Manage acquisition of guest artist, PSO musicians and conductor merchandise on consignment basis for sale; research and procure new items to be added to sales inventory.
• Manage inventory control, ordering distribution, concert sales settlements and return of merchandise in conjunction with the Finance Department.
• Coordinate with Artistic Department to arrange for artist signings at concerts.
• Handles online merchandise fulfillment.

Requirements

• Bachelor’s degree or equivalent work experience required.
• At least 2 years related work experience.
• Extensive computer skills using Microsoft 365 required, including proficiency in use of Excel.
• Excellent written, and verbal communication capabilities, including clear and concise writing skills.
• Highly organized with excellent attention to details.
• Demonstrated ability to work independently but also as a member of a team.
• Demonstrated ability to meet deadlines and perform well under pressure.
• Demonstrated ability and willingness to work irregular hours, including evenings and/or weekends when necessary.

Nice-to-haves

• Degree in business or non-profit administration.
• Supervisory Experience.
• One year of retail management experience.
• Previous work in a nonprofit setting.
• Previous work in a live music or theater setting.

Benefits

• paid holidays
• paid time off
• employer paid health benefits
• retirement savings options with an employer match

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