Senior Field Service Engineer – Flow Cytometry (Midwest United States)
Salary Range $100,000 – $150,000 annually, commensurate with experience, skills, and geographic location. Comprehensive benefits package offered. Position Summary The Senior Field Service Engineer – Flow Cytometry is responsible for providing advanced on-site and remote service support for flow cytometry instruments, with primary responsibility for customers located throughout the Midwest region of the United States. This role serves as a technical expert and escalation point for complex service issues, supporting instrument installation, preventive maintenance, troubleshooting, and repair while delivering exceptional customer service.
Key Responsibilities
Field Service & Technical Support
- Install, maintain, troubleshoot, and repair flow cytometry instruments and associated optics, fluidics, electronics, and software
- Perform advanced diagnostics to resolve complex instrument performance issues
- Execute preventive maintenance, calibrations, upgrades, and validations per manufacturer specifications
- Serve as an escalation resource for junior field service engineers and technical support teams
- Provide remote technical support in addition to on-site service
Customer Engagement
- Deliver professional, high-quality service to customer laboratories throughout the Midwest region
- Train customers on instrument operation, care, and routine maintenance
- Communicate clearly regarding service findings, corrective actions, and instrument performance
- Build and maintain strong customer relationships
Documentation & Compliance
- Accurately document service activities, troubleshooting steps, and parts usage
- Ensure compliance with quality system requirements, safety standards, and regulatory guidelines
- Provide feedback to engineering, quality, and product teams regarding recurring issues
Cross-Functional Collaboration
- Collaborate with applications, sales, technical support, and engineering teams
- Support installations, demonstrations, and customer onboarding activities within the assigned region
- Contribute technical input for service and product improvements
Required Qualifications
- Bachelor’s degree in engineering, biology, biomedical sciences, or related technical field, or equivalent experience
- 5+ years of hands-on field service experience with flow cytometry instruments
- Strong understanding of flow cytometry principles, optics, lasers, detectors, fluidics, and software
- Proven ability to troubleshoot complex electromechanical and optical systems
- Excellent customer-facing communication and problem-solving skills
- Ability to travel frequently within the Midwest region (50–75%)
- Valid driver’s license
Preferred Qualifications
- Experience servicing flow cytometers from major manufacturers (e.g., BD, Beckman Coulter, Thermo Fisher, Sony, Miltenyi)
- Experience supporting high-parameter or spectral flow cytometry systems
- Background working in regulated environments (clinical, biotech, pharmaceutical, or academic labs)
- Familiarity with regulated quality systems such as ISO or FDA
Competencies & Attributes
- Advanced technical troubleshooting and diagnostic expertise
- Strong organizational and time management skills
- Professional, customer-focused approach
- Ability to mentor junior engineers
- Comfortable working independently in a field-based role
Work Environment
Field-based position with primary responsibility for customer sites across the Midwest United States. Frequent regional travel, including overnight stays, is required. Apply tot his job Apply To this Job