Outside Counsel AI Solution Manager

Job Purpose JOB DESCRIPTION The Outside Counsel AI Solution Manager is responsible for the strategic leadership and oversight of OCM AI-enabled delivery for our clients. This role will manage client relationship and drive the adoption of transparent, efficient and AI enabled billing strategies. As Outside Counsel AI Solution Manager and subject matter expert you will ensure your team delivers oversight and assurance monitoring of AI processes and outcomes to ensure consistency and effective AI delivery as well as human intervention for exception and escalation requiring manual effort and interaction when appropriate. This is a remote position, and we welcome applicants from throughout the United States. See "About Us" for more information about our corporate philosophy, perks, and benefits!

Key Responsibilities

• Provide strategic leadership and support to clients that enhances ongoing relationships, develops a partnership approach and aligns to company values and priorities.
• Act as the champion for client value realization through AI enabled delivery, identifying opportunities for optimization and expanded services.
• Drive measurable outcomes for clients (efficiency, cost reduction, predictability), that ensure clients realise benefits from AI adoption.
• Acts as single point of contact for quality, performance and compliance reviews with Outside Counsel, supporting client lead attorneys where required.
• Communicate complex, technical and AI related information as well as high-level and strategic expectations to clients, Outside Counsel, and provide an escalation point for matters requiring senior expertise, oversight and involvement.
• Own delivery SLAs/KPIs management reporting and predictive analysis from a client perspective, monitor high level trends, exceptions, potential risks and areas to proactively focus attention and present quarterly business reviews (QBRs).
• Lead regular communication with legal, finance and operation teams to ensure a collaborative approach and alignment across stakeholders is achieved.
• Work closely with product/AI teams on feedback, improvements, and roadmap alignment, representing the client voice internally.
• Provide oversight, management support and guidance to the OCM delivery team ensuring that standards are maintained an align to client expectations and effectively support Outside Counsel ensure compliance and understanding with AI adoption and achieve adherence to requirements.
• Resolve escalations, risks and issues appropriately, ensuring transparency, and feedback to the wider internal team to support continuous improvement.

Essential Required Skills & Experience

• Subject matter expert in legal operations, outside counsel management, spend efficiency and invoice review.
• Knowledge and experience of e-billing tools and financial systems.
• Experience using AI tools and technologies, AI agents and AI prompts.
• Ability to explain complex technical and AI related information in an inclusive and accessible way to others, including clients and colleagues.
• Understanding of data compliance laws (e.g. GDPR, EU AI Act)

Desirable

• Experience networking, presenting to large groups and cross selling to clients.

Qualifications

• Required: Management or Business qualification or relevant experience.
• Preferred: Degree in business, legal or finance.

Competencies / Behaviors

• Act with integrity: Always deliver on promises and act with the best intentions.
• Foster a culture of transparency: Encourage an open and honest environment for curiosity and fresh thinking.
• Be bold and challenge the status quo: Embrace change with a passion for innovation.
• Collaborate with accountability: Put collective success before individual achievements

About Us

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity. Please refer to our Privacy Policy at UnitedLex for information , https://unitedlex.com/privacy-policy/ Join Our Team! True to our founding goals, we overwhelmingly hire with a “Remote First” philosophy, maintaining the infrastructure to foster the success of remote employees no matter their location. UnitedLex believes in a healthy work-life balan Apply tot his job Apply To this Job