Japanese Bilingual Account Assistant

Position: Japanese Bilingual Account Assistant - Employee Benefits Position Title: Japanese Bilingual Account Assistant - Employee Benefits Location: Torrance, CA (Hybrid eligibility after 3 months) Classification: Non-Exempt, Full-Time Work Schedules: Monday through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch break. Candidates should be prepared for possible overtime on weekdays after 5:00 PM.

• Note

on Remote Work: This position requires in-office attendance every day for the first three months. Following the introductory period, a hybrid schedule of two days working from home may be available.

Summary

The hiring organization is a premier professional services firm specializing in employee benefits and insurance solutions. They are committed to creating and celebrating a diverse workplace that reflects the communities and clients they serve. The Account Assistant will play a vital role within the Employee Benefits Division, providing essential support to Account Representatives and the Manager. This individual will be responsible for ensuring day-to-day service excellence for clients, maintaining meticulous records, and assisting with the full lifecycle of benefit administration and renewals. This role is designed for a detail-oriented professional with 1-3 years of experience who is ready to gain a professional credential and build a long-term career in the stable, lucrative insurance brokerage industry. Essential Duties and Responsibilities include but are not limited to

• Client

Service Support: Assists Account Representatives with daily service needs, including claims, billing eligibility, and resolving service issues.

• Process

Management: Supports the renewal process, enrollments, terminations, and COBRA administration.

• Administrative

Excellence: Provides high-level administrative support to the Employee Benefit Manager; prepares, formats, and edits a wide range of professional documents.

• Data

& Reporting: Creates and interprets various reports; ensures the accuracy of the Broker's administration system (AMS 360) in a timely manner.

• Market

Research: Organizes market research and maintains a marketing database; analyzes questionnaires and feedback forms to drive insights.

• Implementation:

Assists with implementation activities for both new and existing clients, including the completion and processing of applications.

• Meeting

Coordination: Schedules and prepares materials for open enrollment meetings; collects necessary data and forms for regulatory compliance.

• Workflow

Maintenance: Maintains a clear understanding of carrier product offerings and processes to ensure an efficient workflow; follows all broker policies regarding client files and policy reviews.

• Travel:

May travel within the U.S. for customer service tasks, such as strategy meetings and enrollment sessions.

Qualifications

The ideal candidate is a detail-oriented professional capable of multi-tasking in a deadline-driven environment. They must be a team player who is creative, flexible, and solution-oriented. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must

obtain a California Life and Health License within three months of the start date.

• College

degree or equivalent experience; 1-3 years of experience in an office environment with a solid understanding of basic business operations.

• Proficiency

in speaking, reading, and writing in business-level Japanese and English is required.

• High

competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the aptitude to learn industry-specific systems (Zywave, Employee Navigator, Applied Epic).

• Effective

written and verbal communication skills.

• High

level of attention to detail, emotional intelligence, and the ability to work effectively both independently and within a team.

• Advanced

skills in Excel and experience with Adobe Creative Cloud (Photoshop, Premiere) or Adobe PDF. (Preferred)

• Strong

data analysis and reporting capabilities with a proven ability to provide data-driven insights. (Preferred)

• A

highly responsible and productive individual who remains professional under pressure and is willing to try new approaches to solve problems. (Preferred) Apply tot his job Apply To this Job