Technical Helpdesk Contractor

Kforce has a client that is seeking a Technical Helpdesk Contractor in Minneapolis, MN. Duties Include:

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area
• Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating and summarizing documents and information; Completing reports and providing administrative support
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information

Requirements:

• High School diploma or equivalent
• Two to three years of experience within Customer Service

Preferred Skills/Experience:

• Experience in helpdesk ticketing systems (ex: ServiceNow)
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Good verbal and written communications skills
• Proficient computer skills using a variety of software packages including Microsoft Office applications
• Effective telephone and interpersonal skills
• Good problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Ability to identify and resolve/escalate problems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Remote Skills: Administrative Skills, Computer Skills, Customer Support/Service, Help Desk, High School Diploma, Interpersonal Skills, Legal, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Request for Information (RFI), Resolve Customer Issues, ServiceNow, Short Messaging Service (SMS), Telephone Skills, Time Management, Writing Skills About the Company: Kforce Inc. Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise. Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®. Company Size: 1,000 to 1,499 employees Industry: Financial Services Founded: 1962 Website: http://www.kforce.com/ Apply tot his job Apply To this Job