Claims Specialist – Crop

Job Description:

• Deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims
• Complete field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies
• Partner with Field Claims Manager to ensure effective and efficient claims operations
• Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service
• Accurately document, process and transmit loss information
• Provide overflow support to Compliance Department of quality control audits
• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and appropriately administering company crop insurance policies
• Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
• Coach claims adjusting team by supporting and mentoring team members
• Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations
• Deliver classroom and field training programs for claims technology applications and crop programs
• Participate with internal committee to develop global claims technology solutions
• Attend National Crop Insurance Services (NCIS) regional and state committee meetings

Requirements:

• High School Diploma/GED
• 5 years relevant experience
• Evaluate project outcomes through analyzing current state and desired future state
• Utilize effective communication channels for both external and internal customers
• Handle complex claims using a logical approach
• Provide adjusters detailed instructions for claim procedures and company policy
• Support implementation of company strategies
• High attention to detail
• Solve day-to-day problems, using critical thinking
• Train others on process and procedures

Benefits:

• Comprehensive medical, dental, vision and wellbeing benefits
• 401(k) contribution
• Paid-time off program
• Paid-family and caregiver leaves
• Annual discretionary bonus plan based on business and individual performance
• Flexible working environment with hybrid work arrangements

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