Medical Billing & Collections Generalist
About the position We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently. Pay starting at $15 Mon - Fri scheduled shift / flex hours between 7am - 5pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Responsibilities
- All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim
- Contacts payer, patient or location as appropriate
- Documents all work done in iWorkQ via notes and patient notes in eIntake
- Ensures good communication with locations and payers
- Processes all adjustments within iWorkQ
- Processes doctor and insurance changes in eIntake
- Reports to BCC Supervisor any payer trends preventing payment
- Resolves emails from BCC Supervisor/BCM within 48 hours
- Reviews patient information in IMBS and eIntake to determine why the claim is unpaid
- Reviews patient information in IMBS to determine if an adjustment is valid
- Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by
- Works with BCC Supervisor and Team Lead on resolution of payer and patient issues
- Performs other duties as assigned
Requirements
- High school diploma or GED equivalent, required
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Lifting may be required at times
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork
Nice-to-haves
- One to three years of related prior work experience in a team-oriented environment
- Experience in medical field and administrative record management, preferred
- Strong customer service background
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
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