Membership Development Representative – Inside Sales

Job Description:

• Inbound and outbound calls using the customer’s Contact Center platform.
• Document customer engagements and may be responsible for the full sales cycle from introduction to closing.
• Facile and compelling verbal and written articulation of Catholic health sharing extending beyond affordability to include moral, communitarian, and spiritual benefits.
• Uphold and integrate the customer’s Catholic and Christian identity to foster the teachings of the Church in all aspects of job performance.
• Ability to quickly build trust and rapport with prospective members and dynamically progress conversations to active engagement.
• Walk prospective members through the application process.
• Consistent, clear, and thorough documentation of all sales motions.
• Work closely with customer’s clinical and onboarding teams.
• Perform other duties as assigned.

Requirements:

• High School Diploma or equivalent required, college degree preferred.
• Demonstrably superb verbal and written communication skills.
• A habit of empathy, placing the needs of prospective members above other considerations.
• Knowledge of or experience with Christian health sharing ministries a significant plus.
• Sales or Customer Service experience preferred, though not required.
• Strong interpersonal skills, ability to work on a close-knit team and autonomously.
• Professional, courteous, and generous work attitude with a desire and ability to learn.
• Ability to identify solutions based on established processes and procedures.
• Meticulous habits in logging sales interactions via established business processes and tools.
• Experience working with Office365 applications.
• Experience working with CRMs and Contact Center platforms preferred.
• Reliable non-Chromebook computer (Windows 11 or macOS 12+) 8 GB RAM minimum (16 GB preferred); SSD recommended.
• High-speed internet (25 Mbps download / 5 Mbps upload or better).
• Ability to support video conferencing (webcam, headset with mic).
• Comfortable installing required software, updates, and security tools (VPN, MFA, endpoint protection).
• Secure, private workspace suitable for professional calls during business hours.
• Must clear all required background checks.
• Must be able to provide proof of eligibility to legally work in the United States.

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