System Administration Support Analyst

About Kaimetrix, L. L. C. At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory. We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career. Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

Benefits

Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity. Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. About the role Kaimetrix is seeking a System Administration Support Analyst to provide operational, administrative, and security support for the Air Force Review Boards Agency (AFRBA) Case Management, Tracking, Analysis, and Reporting System (CMTARS). This role supports the day‑to‑day operations, maintenance, and sustainment of a mission‑critical OpenText‑based system hosted within the AF Cloud ONE environment. The System Administration Support Analyst ensures system availability, security compliance, and performance while supporting development, staging, and production environments in accordance with DoD cybersecurity and accreditation requirements. What you'll do

• Provide application and system administration support for the CMTARS environment
• Operate, maintain, and administer OpenText‑based applications and supporting components
• Resolve technical and application‑related issues across development, staging, and production environments
• Coordinate with system and database administrators to resolve production and sustainment issues
• Respond to system outages and assist with recovery or restart of services
• Monitor system performance and recommend application and infrastructure improvements
• Support administration of cloud‑hosted environments, including Azure and AF Cloud ONE
• Apply and maintain DoD STIGs, security controls, and accreditation requirements
• Provide subject matter expertise for sustainment, modernization, and technology implementation initiatives
• Support development, test, patch, integration, pre‑production, and production environments
• Track, document, and report system administration issues and resolutions
• Develop and maintain technical environment and system architecture documentation
• Support audits, inspections, and security reviews as required

Qualifications

• Minimum of five (5) years of experience providing systems or application administration support
• Experience supporting OpenText platforms in an enterprise environment
• Working knowledge of Microsoft Azure and Cloud ONE administration
• Experience administering identity and access services, including OpenText Directory Services and Active Directory
• Demonstrated experience hardening systems and cloud environments using DoD STIGs
• Experience supporting operations and maintenance of mission‑critical systems
• Strong troubleshooting, documentation, and communication skills
• Security+ certification (DoD 8140 compliant)
• Microsoft Azure Fundamentals certification
• OpenText System Administration certification
• Active DoD Secret security clearance

Preferred Qualifications

• OpenText AppWorks certification (version 20.2 or earlier supported versions)
• Experience supporting OpenText Content Server and related OpenText products
• Experience supporting systems hosted in AF Cloud ONE environments
• Familiarity with Configuration Control Board (CCB) and change management processes
• Experience supporting development and sustainment in regulated DoD environments

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