Wireless Wi-Fi Engineer - Network Engineer II
Position Overview We are seeking a Remote Wireless Network Engineer to support Managed Network Environments (MNE) and Managed Wi-Fi deployments across hospitality, entertainment, and large public venue environments including hotels, arenas, and conference centers. This role will focus on providing break/fix support for enterprise wireless infrastructure, including routers, switches, wireless access points (APs), and Wi-Fi controllers. The ideal candidate will have a demonstrated history of troubleshooting network issues across OSI Layers 1-3 in high-density wireless environments and be comfortable supporting mission-critical networks remotely.
Key Responsibilities
- Provide remote support for Managed Wi-Fi environments in hotels, arenas, and large venue deployments
- Troubleshoot network connectivity issues across OSI Layers 1-3
- Diagnose and resolve issues related to:
- Routers
- Switches
- Wireless Access Points (APs)
- Wi-Fi Controllers
- Support configuration and troubleshooting of VLANs in wireless network environments
- Utilize packet capture tools (e.g., Wireshark) for network analysis and issue resolution
- Perform break/fix troubleshooting for wireless and wired network infrastructure
- Conduct root cause analysis on outages and performance issues
- Collaborate with internal engineering teams to resolve network incidents
- Document support activities, troubleshooting steps, and resolutions
Required Qualifications
- Demonstrated experience troubleshooting enterprise wireless networks in a break/fix environment
- Strong understanding of TCP/IP networking and OSI Layers 1-3
- Experience supporting routers, switches, and wireless infrastructure
- Experience troubleshooting VLAN configurations
- Ability to support high-density wireless deployments remotely
- Strong analytical and problem-solving skills
Preferred Qualifications
- Experience with:
- Ruckus Wireless
- Cisco Wireless
- Cisco Meraki APs and Controllers
- Packet capture and analysis experience using Wireshark
- Experience with automation tools or scripting languages such as:
- Python
- Bash
- Experience supporting hospitality or large venue network environments
- Relevant certifications such as CWNA, CCNA, or equivalent
Schedule
- Primary Shift Options:
- 10:00 AM - 6:00 PM EST
- 12:00 PM - 8:00 PM EST
- Standard 5x8 schedule
- On-Call Rotation:
- Every 4th week (or 5th depending on team size)
- 8:00 PM - 8:00 AM EST
- P1 emergencies and outage support only
- Weekend standby required during on-call rotation
- Secondary escalation support provided by Senior Engineer
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