Account Coordinator (Tue-Fri 10am - 7pm EST, Sat 1pm - 9pm EST) (Remote)
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement This is a 100% remote position. *Shift Hours are Tues - Fri 10am - 7pm EST, Saturday 1pm - 9pm EST
- What We’re Looking For:
The Account Coordinator, Queue Team monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly. What You’ll Do: Monitor and process client holds and closes Process and coordinate new client updates with active agents Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers. Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution. Review and process recoveries and handle all additional client requests related to recovery operations. Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems. Maintain high level of accuracy and productivity in all daily activities. Perform other duties as directed by PAR Management Must Have’s: High School Diploma or equivalent is required. Previous customer service, recovery, collections, or remarketing experience Nice to Have: Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing. Competent office skills required. Daily use of Google applications such as Gmail, Docs, Sheets Implement and assure adherence to all company policies and procedures. Demonstrate a commitment to stated values and business ethics. Exhibit professional excellence and consistently work as a teammate, supporting other members of the team. Sound like a match? Apply now! Sound like a match? Apply Now - We can't wait to hear from you! Apply To This Job