Medical Virtual Assistant (Insurance Verification & Patient Coordination Specialist)

This is a remote position. Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Patient Coordination Specialist) on behalf of a growing physical therapy practice. This role is a blend of insurance verification, patient intake, and front-office support, with a strong focus on managing referrals, ensuring patients are scheduled, and verifying insurance coverage accurately. You will play a key role in helping the clinic handle high patient volume and streamline administrative workflows. This is ideal for someone who is detail-oriented, proactive, and comfortable handling both phone-based tasks and back-office processes in a fast-paced healthcare environment. About the Practice Our client is a family-centered physical therapy practice focused on enhancing quality of life through functional movement and innovative care. With a strong commitment to patient care and community, the team is dedicated to creating a positive experience for every patient while continuously improving operational efficiency.

Key Responsibilities

Insurance Verification & Authorization Verify insurance eligibility and benefits for new and existing patients Obtain prior authorizations and ensure all requirements are met prior to appointments Communicate with insurance providers to clarify coverage and resolve issues Track and follow up on pending verifications and authorizations Explain insurance benefits and coverage details to patients as needed Patient Scheduling & Communication Manage appointment scheduling and confirmations Follow up with patients who have missed appointments Respond to patient inquiries via phone and email Maintain a professional, friendly, and patient-centered communication style Administrative & Back-Office Support Process and maintain accurate patient records Check charges against documentation for accuracy Follow up on missing signed plans of care Assist with data entry, reporting, and general administrative tasks Collaborate closely with the Office Manager and team throughout the day Tools & Systems TheraOffice (EMR & Billing) Microsoft Office (Excel, Word, PowerPoint) PDF tools (Foxit Phantom PDF) Phone systems (VoIP capable)

Requirements

Experience in medical insurance verification and authorizations Strong phone communication skills and confidence handling patient calls Experience in patient scheduling, intake, or referral coordination Excellent attention to detail and accuracy Strong organizational and multitasking skills Experience in physical therapy or outpatient healthcare settings is preferred Spanish-speaking ability is a plus (large Spanish-speaking patient population) Non-Negotiables Must be available during clinic hours (Monday–Friday, 8:00 AM – 5:00 PM MST) Strong English communication skills (written and verbal) Must have a dedicated, private workspace compliant with HIPAA requirements

Benefits

Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe. Apply To This Job