Customer Account Executive
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re growing quickly, and we’re looking for a driven and results-oriented Customer Account Executive to join our team and focus on expanding revenue within our existing customer base. As a Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships. What you’ll do: Build and close a pipeline of expansion opportunities across existing SMB & MM customers Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities Prospect into the existing customer base through outbound outreach and internal referrals Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.) Accurately forecast monthly and quarterly expansion bookings Own account and territory planning in partnership with your CSM pod Drive pipeline creation, conversion, and deal progression across expansion opportunities Collaborate cross-functionally to ensure alignment across sales and customer success How success will be measured in this role: Expansion bookings and revenue attainment Pipeline creation and health across assigned accounts Conversion rates across expansion opportunities Forecast accuracy (Apply To This Job