Experienced Customer Care Representative I - Claims and Intake Applications

At arenaflex, we're dedicated to providing exceptional customer service and innovative solutions to our clients. As a Customer Care Representative I, you'll play a vital role in delivering top-notch support to our claimants and clients across the country. If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of employee benefits, absence management, and workforce productivity solutions. With a strong commitment to innovation, reliability, and dedication, we empower employers to attract and retain valuable human capital through thoughtful, inclusive benefit programs. Our team of experts is passionate about delivering customized solutions that meet the unique needs of each individual and organization.

Job Responsibilities and Requirements

As a Customer Care Representative I, you'll be responsible for:

• Displaying a high level of compassion and empathy in every interaction with claimants and clients, demonstrating a strong understanding of their needs and concerns.
• Providing exceptional customer service, responding to inquiries in a timely and efficient manner, and consistently delivering results that meet or exceed our Quality Monitoring program standards.
• Managing inbound calls for claimant-related leaves and/or Intake applications, performing outbound voice work tasks related to selected clients and claimants.
• Accurately filing and documenting client/claimant-specific information into our applicable system, adhering to all department standards.
• Communicating effectively with all levels of management, demonstrating confidence, strong decision quality, and sound judgment when assisting claimants.
• Resolving routine administrative technical issues for applicable source systems, answering related claims questions for applicable clients specific to the Intake process and reporting missed time.
• Maintaining a high level of confidentiality and adhering to HIPPA rules and regulations, protecting personal health information.
• Demonstrating a strong work ethic, self-motivation, and ability to work independently, with a focus on meeting departmental deadlines and key performance indicators.

Key Competencies

To succeed in this role, you'll need to possess:

• Strong customer service skills, including politeness, friendliness, and helpfulness.
• Ability to type and talk, with proven patience and understanding.
• Active listening skills, with a strong attention to detail and demonstrated compassion.
• Ability to work independently and remotely, with excellent verbal and written communication skills.
• Exceptional interpersonal communication skills, with the ability to work with a diverse workforce.
• Proficiency in maneuvering on a PC, with working knowledge of MS Office (Word, Excel, and Outlook).
• Ability to manage and meet departmental deadlines and key performance indicators.
• Demonstrated ability in verbal and written skills, and reading comprehension.
• Proven experience in providing quality customer service, preferably in a call center environment.
• Knowledge of medical terminology is a plus.
• Experience using web-based programs.

Work Environment

Our Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules to accommodate our scope of coverage. As a Customer Care Representative, you'll be required to work a scheduled shift between core business hours (Mon-Fri, 4am-8pm Arizona time) and be open to working some holidays. You'll need to be willing and able to work sitting in one place, taking calls and speaking for the entirety of your scheduled shift (excluding scheduled breaks and lunches).

Physical Requirements

This role requires:

• Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand.
• Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal and extensive reading.
• Hearing sufficient to understand verbal instruction and answer telephones.

What We Offer

At arenaflex, we believe in creating a more diverse, equitable, and inclusive culture that allows us to realize more of our potential. We offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

• An annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• A choice of three medical plans (including prescription drug coverage) to suit your unique needs.
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account.
• Multiple options for dental and vision coverage.
• Company-provided Life & Disability Insurance to ensure financial protection when you need it most.
• Family-friendly benefits, including Paid Parental Leave & Adoption Assistance.
• Hybrid work arrangements for eligible roles.
• Tuition Reimbursement and Continuing Professional Education.
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program.
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council.

Our Values

At arenaflex, we're guided by our core values:

• Integrity: We operate with transparency, honesty, and ethics in all our interactions.
• Empowerment: We empower our team members to make decisions, take ownership, and drive results.
• Compassion: We demonstrate empathy and understanding in every interaction, recognizing the human impact of our work.
• Collaboration: We work together as a team, sharing knowledge, expertise, and resources to achieve our goals.
• Fun: We believe that work should be enjoyable, and we strive to create a positive, engaging work environment.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, apply now! Visit our website to submit your application and join our team at arenaflex. Apply for this job