Experienced Bilingual Spanish/English Customer Experts – Remote Opportunity at arenaflex
Unlock Your Potential and Join arenaflex's Global Team of Customer Experts
Are you a motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you possess excellent communication skills, both written and verbal, and are proficient in both Spanish and English? If so, we invite you to join arenaflex's team of experienced Bilingual Spanish/English Customer Experts.
About arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
* Paid Training to help you develop your skills and knowledge
- Competitive Wages to recognize your hard work and dedication
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your mental and physical health
Teleperformance and You
At arenaflex, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment.
Your Responsibilities
As a Bilingual Spanish/English Customer Expert, you will be responsible for:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Bilingual Spanish/English proficiency
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months of sales experience minimum
- Ability to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Join arenaflex's Global Team Today!
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to join arenaflex's team of experienced Bilingual Spanish/English Customer Experts. Apply now and take the first step towards unlocking your potential and joining our global team of customer experts. Apply for this job