Experienced Customer Service Representative – Remote Healthcare Claims Specialist

Join arenaflex, a forward-thinking global organization, and embark on a rewarding career journey as a remote Customer Service Representative in the healthcare claims industry.

About arenaflex

arenaflex is a global leader in customer experience and technology innovation, dedicated to empowering individuals to achieve their full potential. With a strong commitment to diversity, equity, and inclusion, we foster a culture of belonging and growth, where every team member is valued and empowered to make a meaningful impact. Our mission is to deliver exceptional customer experiences that drive business success and create lasting relationships.

Career Growth and Personal Development

As a remote Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop new skills in a dynamic and supportive environment. We offer comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. With a strong focus on career growth and personal development, we provide a range of FREE Learning and Leadership Development programs to help you achieve your goals.

What You'll Do in This Role

As a Customer Service Representative working from home, you will:

• Provide customer support processing medical claims in a back-office setting
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of previous claims experience (healthcare claims preferred for some positions)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's In It For You

As a valued member of our team, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team

If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we want to hear from you. Apply today and discover why over 440,000 team members around the globe call arenaflex their "employer of choice."

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job