Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making the process simple, intuitive, and accessible to millions of consumers across the country. We're now seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams and help deliver an exceptional customer experience.

About arenaflex

arenaflex is a pioneering company that has established itself as the largest state-based marketplace footprint in the industry. Our consumer-friendly interface and decision support tools empower consumers to make informed health plan decisions. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative agent marketing and call center tools and services have set a new standard in the industry.

Job Summary

As a Remote Customer Service Representative at arenaflex, you'll be a key member of our team, responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our customers to understand their needs, provide technical support, and help them navigate the health insurance enrollment process. If you're a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Inbound and outbound calls to deliver an exceptional customer experience

• Manage customer accounts and provide technical support
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills to resolve customer issues
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing to ensure eligibility for certifications
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills

• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training to ensure your success in the role

• Full-Time, Seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home with a collaborative and supportive team environment
• 401K Match and Individual Coverage HRA (ICHRA) for your financial well-being
• Paid time off (PTO) to recharge and maintain a healthy work-life balance

Work Environment and Culture

At arenaflex, we're committed to building a motivating and positive work environment, despite working remotely. We believe in the importance of teamwork, open communication, and mutual respect. Our remote work environment is designed to foster collaboration, creativity, and productivity. We're a dynamic and fast-paced organization that's always looking for ways to innovate and improve.

Compensation and Benefits

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT Compatible: Mobile Internet Service Providers and Satellite

Requirements

* 18 years of age or older

• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Join the arenaflex Team

At arenaflex, we're committed to making a difference in the lives of our customers and employees. We're a dynamic and fast-paced organization that's always looking for ways to innovate and improve. If you're a self-driven, success-oriented individual with a passion for customer service, we invite you to join our team and be a part of our mission to revolutionize the way people find and enroll in health insurance. Apply for this job