Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex
Job Summary:
Join arenaflex, a global leader in communications and technology, as a Work from Home Call Center Customer Service Representative in Tennessee. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with customers and delivering exceptional service. As a member of our team, you'll redefine customer service, drive sales, and help our customers stay connected to what matters most.
About arenaflex:
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional service and creating meaningful connections with our customers.
Job Description:
As a Call Center Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch service to our customers from the comfort of your own home. You'll be responsible for handling customer service calls, resolving complex issues, and delivering personalized recommendations for our latest products and services.
Key Responsibilities:
* Handle customer service calls ranging from billing and payments to plan changes and upgrades
- Use creative problem-solving skills to address complex customer questions and concerns
- Navigate between multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
- Meet monthly sales goals and deliver an outstanding customer experience
- Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services
- Resolve complex customer issues virtually using various tools and resources
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting on both products and services
- Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward to:
* Competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
- Opportunities to earn up to $72,114 per year as a top seller
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Requirements:
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Occasional overtime may be required
Work From Home Requirements:
* Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all of the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities:
* Career possibilities are limitless with arenaflex
- Opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Opportunities to take on leadership roles and advance your career
How to Apply:
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now by clicking the link below: Apply Job!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.
Disclaimer:
arenaflex is not responsible for any external links or websites. Apply for this job