Experienced IT Support Technician – Data Entry Remote Jobs at arenaflex

Join arenaflex's innovative team and embark on a journey of growth, learning, and adventure! Are you ready to explore a world of possibilities, both at work and during your downtime? At arenaflex, we're not just looking for talented individuals; we're seeking passionate professionals who are eager to take on new challenges, master new skills, and propel their careers while having a great time. As you embark on this exciting journey, you'll have the opportunity to develop your skills, work with a talented team, and make a real impact on our organization.

Why you'll love this role

This position is part of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Support Technician, you'll play a vital role in helping our team members with all aspects of end-user computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals.

What you'll do

* Resolve and close tickets/work orders supporting end-user workstations and peripherals

• Answer customer care issues raised from the Helpdesk
• Contribute to workstation projects (global installs/redesigns) as a project team member
• Remotely diagnose and resolve issues using remote tools
• Investigate and collaborate with other departments to assist with system-related issues
• Record client interactions in incident management software, including resource management
• Recover data from hard drives or perform data migration
• Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
• Install and configure local and network-based printers
• Perform routine maintenance and support tasks
• Work flexible hours, including evenings, weekends, and holidays, and be prepared to travel as required
• Follow management direction, comply with IT strategy and procedures
• Perform other duties as assigned
• Venture, as required

All you'll need for success

* Minimum Qualifications: + Bachelor's Degree + Associate's/Four-year certification in Software Engineering, Data Systems, or other related field or equivalent work experience/preparation

• Preferred Qualifications:

+ 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues + First-hand experience supporting workstations in a Windows/TCPIP environment

• Essential Skills, Licenses, and Certificates:

+ General knowledge of all Windows-based operating systems, including Windows 10 + Familiarity with workflow and tagging systems + Knowledge of VPN networks and ability to troubleshoot issues + Ability to work independently and act in a collaborative, team-based environment + Ability to lift at least 50 pounds

What you'll get

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other amazing benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Join the arenaflex team and be yourself

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply Job! Apply for this job