Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

Join arenaflex, a leading provider of innovative insurance solutions, as we seek an experienced Insurance Customer Service Representative to join our team. As a key member of our Insurance Call Center, you will play a vital role in delivering exceptional customer service and support to our policyholders.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is dedicated to providing innovative insurance solutions to our customers. With a strong commitment to customer satisfaction and a passion for excellence, we strive to create a workplace culture that is inclusive, supportive, and empowering. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who share your passion for delivering exceptional customer service.

Job Summary

We are seeking an experienced Insurance Customer Service Representative to join our team in a work-from-home capacity. As a key member of our Insurance Call Center, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while also identifying opportunities to apply discounts and process insurance verification forms for insured.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal

• Review and update policy to enhance retention and better meet the needs of the consumer
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC as well as submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Can Offer You

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(k) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with team (Saturday hours would be 9 a.m. to 3 p.m.)

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job