Experienced Customer Service Representative – Benefits Administration Services

Join arenaflex, a leading provider of innovative benefits administration services, as we seek an experienced Customer Service Representative to join our dynamic team. As a key member of our Benefits Administration Services team, you will play a vital role in delivering exceptional customer service to our valued clients, providing comprehensive support and resolution to their inquiries and concerns.

About arenaflex

arenaflex is a forward-thinking organization that is committed to revolutionizing the way benefits are administered. With a passion for innovation and a dedication to excellence, we strive to provide our clients with the highest level of service and support. Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our clients and their customers.

The Role

As a Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits. You will provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles, as well as periodically provide support through outbound calls. Your responsibilities will include:

• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers as needed
• Maintaining technical and program policy proficiency within the client rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
• Collaborating with internal stakeholders to resolve complex issues and provide comprehensive support to clients

Benefits of this Role

* Competitive pay rate of $16.00 per hour after training (bi-weekly pay)

• Paid training program with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Training and Development

Our paid training program will teach you all the skills needed to become successful in your role. You will receive comprehensive training on our systems, policies, and procedures, as well as ongoing support and coaching to ensure your success. Our training schedule is Monday-Friday, 8:00 am-5:00 pm, for 12 weeks.

Requirements

To be successful in this role, you should meet the following requirements:

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

States Not Applicable for this Position

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our clients and their customers. We offer a range of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job