Experienced Customer Support Associate – Veterinary Community Engagement
Join arenaflex, a rapidly growing team on a mission to modernize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of exceptionally talented and passionate people, and we're looking for like-minded individuals to join our ranks.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're dedicated to creating a platform that helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Our vibrant community of veterinary professionals relies on us to provide an excellent experience on our platform, and we're looking for a talented Support Associate to help us deliver on that promise.
The Role
As a Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them make informed purchasing decisions.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a rapidly growing team on a mission to modernize the animal health industry
- Work with a talented team of passionate individuals who are dedicated to making a difference
- Enjoy a flexible and remote work environment
- Receive comprehensive benefits and perks
- Have opportunities for career growth and professional development
- Be part of a company that values diversity, equity, and inclusion
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Now!
If you're a motivated and customer-focused individual who is passionate about making a difference in the animal health industry, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply for this job