Experienced Customer Care Representative – Remote 4-Day Shift – Phone and Chat Support

At arenaflex, we're revolutionizing the way people shop for lighting solutions online. As the fastest-growing online retailer in the lighting industry, we're committed to delivering exceptional customer experiences that leave a lasting impression. We're now seeking highly motivated and adventurous Customer Care Representatives to join our team for our 2nd shift and weekend hours.

About arenaflex

arenaflex is a dynamic and innovative company that prides itself on being different from the competition. We're a team-oriented, positive environment full of friendly people who work hard to always move forward, but also know how to have fun. Our mission is to "wow" everyone we contact in our daily business endeavors, and we're looking for team members who share our passion for delivering exceptional customer experiences.

Why Join arenaflex?

* We're a top-ranked company in the state of Pennsylvania and have been recognized by Newsweek magazine as providing Best Customer Service in the country.

• We offer a unique and flexible work environment that allows you to work from the comfort of your own home.
• We're committed to providing ongoing training and development opportunities to help you grow in your career.
• We offer a competitive compensation package, including a starting rate of $18.00/hour with a $1/hour increase after 60 days.
• We provide a comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match.

Job Summary

As a Customer Care Representative at arenaflex, you'll be working with our customers over the phone, on live chat, and through email to create raving fans for our brand every single day. You'll be responsible for resolving customer complaints, answering questions, and providing exceptional customer service to ensure customer satisfaction.

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner.

• Provide exceptional customer service to ensure customer satisfaction and loyalty.
• Work independently to solve unique problems and think outside the box to come up with new ideas for the good of the company.
• Collaborate with team members to achieve common goals and objectives.
• Participate in ongoing training and development opportunities to improve customer service skills and knowledge.
• Meet or exceed performance metrics and targets.

Schedule:

* 4-day workweek with 10-hour shifts (40 hours/week)

• Saturday: 12:30pm-11pm Eastern time
• Sunday: 9am-7:30pm Eastern time
• Monday: 10-hour shift between 9:30am-8pm Eastern time
• Tuesday: 10-hour shift between 9:30am-8pm Eastern time

Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred.

• 1-2 years of customer service experience in a call center or retail environment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong computer skills and proficiency in CRM software.
• Ability to work in a fast-paced environment and meet performance metrics and targets.

Preferred Qualifications:

* Experience working in a remote or hybrid work environment.

• Knowledge of the lighting industry or related field.
• Certification in customer service or a related field.
• Bilingual or multilingual skills.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong computer skills and proficiency in CRM software.
• Ability to work in a fast-paced environment and meet performance metrics and targets.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities:

* arenaflex offers ongoing training and development opportunities to help you grow in your career.

• We have a strong commitment to promoting from within, so there are opportunities for advancement and career growth.
• We offer a comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match.

Work Environment:

* arenaflex provides a hybrid and remote work environment for qualified candidates.

• We will provide all necessary equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection.
• Our team is hard working, adventurous, ambitious, and we like to have fun!

Compensation and Benefits:

* Starting rate of $18.00/hour with a $1/hour increase after 60 days.

• Comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match.
• 2 weeks paid time off per year + 1 week sick time.
• Paid holidays.
• Opportunities for career growth and advancement.

How to Apply:

If you're a motivated and adventurous individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job