Experienced Customer Service Representative – Housing Customer Service Center

At arenaflex, we're committed to creating an exceptional experience for our students, faculty, staff, and guests. As a leading institution, we strive to uphold our six unifying values of Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. Our Housing division is a vital part of this mission, providing top-notch amenities and services to over 9,000 students, athletes, faculty, and staff throughout the year. We're seeking an experienced Customer Service Representative to join our rapidly growing team. As a member of the Housing team, you'll be the first point of contact for our students, faculty, staff, parents, and guests. Your exceptional customer service skills, combined with your passion for helping others, will make you an invaluable asset to our team.

The Opportunity

As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our students and guests. You'll be responsible for providing exceptional customer service, resolving issues, and ensuring full customer satisfaction. You'll work closely with our team to maintain a positive and friendly work environment, always greeting our guests with a smile.

Key Responsibilities

* Provides customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction.

• Provides information regarding policies and procedures, terms, and programs relating to the service area for students, parents, faculty, administrators, staff, and outside customers.
• Identifies and prioritizes problems and issues related to the service area, performs research, offers solutions, options, and strategies, and refers to the appropriate person or department as needed.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, and tracks problem status until resolution is achieved.
• Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues.
• Interprets terms and conditions of contracts, authorizes changes or exceptions to contract terms, generates contracts for forms for distribution, and processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Represents the department to students, parents, faculty, administrators, staff, and other outside customers, and may act as a representative for the department at internal committee meetings or make formal presentations as assigned.
• Trains, schedules, assigns, and prioritizes workloads, interprets operating policies and procedures, ensures timely completion of departmental work, and may lead student workers.
• Notifies appropriate personnel in the event of an emergency, maintains complete and accurate records of all student- or staff-related safety incidents, and provides services including processing and delivery of mail and packages.
• Composes memos and letters based on knowledge of departmental and University policies and procedures, compiles statistical reports and studies as requested, and performs other related duties as assigned or requested.

Essential Qualifications

* Minimum Education: High School Diploma or equivalent. Combined education/experience as a substitute for minimum experience.

• Minimum Experience: 1 year of customer service experience. Combined education/experience as a substitute for minimum experience.
• Minimum Field of Expertise: Customer Service.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Preferred Qualifications

* Preferred Education: Bachelor's Degree in a related field.

• Preferred Experience: 2 years of customer service experience.
• Preferred Field of Expertise: Student counseling or customer service.

Skills and Competencies

* Excellent customer service skills, with the ability to provide exceptional service to students, faculty, staff, and external customers.

• Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues.
• Proficiency in information systems, including databases and reporting software.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a wide range of training and development opportunities, including:

• On-the-job training and mentorship programs
• Professional development workshops and conferences
• Leadership development programs
• Tuition reimbursement and education assistance
• Opportunities for advancement and career growth

Work Environment and Company Culture

Our work environment is positive, friendly, and supportive. We're committed to creating a culture that values diversity, equity, and inclusion, and we strive to maintain a work-life balance that supports the well-being of our employees.

Compensation, Perks, and Benefits

We offer a competitive hourly rate range of $18.86 - $20.00, as well as a wide range of benefits and perks, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible scheduling and telecommuting options
• Access to on-campus amenities and services
• Opportunities for professional development and career growth

Conclusion

If you're passionate about providing exceptional customer service and making a real difference in the lives of our students and guests, we encourage you to apply for this exciting opportunity. As a member of the arenaflex team, you'll have the chance to work in a dynamic and supportive environment, with opportunities for growth and development. Join us today and become a part of the Trojan family! Apply Job! Apply for this job