Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's revolutionizing the way businesses interact with their customers. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, we're proud to be a force of good in supporting our communities, our clients, and the environment. Our mission is to make people's lives simpler, faster, and safer by delivering the most advanced, digitally powered business services.

About arenaflex

arenaflex is a company that's built on a foundation of innovation, expertise, and a passion for delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to helping our clients adapt quickly to changing needs and delivering only the best in all that we do. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating the limitless opportunities for growth and development within our organization.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include:

• Paid Training to help you develop the skills and knowledge you need to succeed in your role
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
• Paid Time Off to allow you to relax, recharge, and pursue your interests
• Employee wellness and engagement programs to support your physical and mental health

Teleperformance and You

At arenaflex, we're committed to creating a collaborative and engaging work environment that allows you to thrive and grow. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone to resolve their questions, issues, or concerns
• Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
• Calmly attempting to resolve and de-escalate any issues
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Bilingual Spanish/English required
• High School Diploma or GED required
• Must be over 18 years of age
• 6 months customer service experience minimum
• 6 months Call Center experience, preferred
• Ability to type 25 wpm
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Able to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

To ensure your success in this remote role, you'll need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Why arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the potential of our employees and are dedicated to helping them grow and develop their skills and careers. If you're looking for a challenging and rewarding role that will allow you to make a real difference in people's lives, we encourage you to apply.

How to Apply

If you're ready to take the next step in your career and join our team of dedicated professionals, please click on the link below to apply: Apply Job! We can't wait to hear from you! Apply for this job