Experienced Remote Customer Service Fraud Specialist – Payment Technology and Security

At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve amazing results with confidence. We're passionate about delivering best-in-class payment technology and software solutions that shape the payments technology landscape of tomorrow.

What Part Will You Play?

As an Experienced Remote Customer Service Fraud Specialist at arenaflex, you'll play a vital role in ensuring the security and integrity of our payment solutions. Your primary responsibilities will include:

• Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assisting with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Building credit card replacement orders and completing shipping materials.
• Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

We're seeking a highly motivated and detail-oriented individual to join our team as an Experienced Remote Customer Service Fraud Specialist. To be successful in this role, you'll need to possess:

Minimum Qualifications

* High School Diploma or Equivalent

• A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Flexibility to work mid-shift to late shifts, including weekends

Preferred Qualifications

* 12 months of contact center or work-from-home contact center experience in the last 18 months

• Banking customer service experience
• Strong knowledge of payment technology and security

What Are Our Desired Skills and Capabilities?

* Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes.
• Recognizes the need for occasional deviation from accepted practice and has little or no role in decision-making.
• Normally receives detailed instructions and follows established procedures on all work, requiring instructions on all assignments.
• Works under close supervision.

What Can You Expect from arenaflex?

* Competitive hourly rate of $15.00 per hour

• Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service
• Opportunity to work with a dynamic team of experts in the payments technology industry
• Professional development and growth opportunities
• Flexible work schedule, including mid-shift to late shifts and weekends

How to Apply

If you're a motivated and detail-oriented individual with a passion for payment technology and security, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and you'll be contacted by our recruiter for further steps. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply for this job