Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support services. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate the complexities of medical billing and find affordable solutions to resolve their account balances. If you're passionate about delivering outstanding customer service, have a knack for empathy and communication, and are looking for a stable and rewarding career, we'd love to hear from you!
About arenaflex
arenaflex is a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our clients and their patients. As a family-owned business, we pride ourselves on creating a work environment that feels like home, where every team member is valued, heard, and appreciated.
What sets arenaflex apart?
* We're a family-owned business where you become part of the family, not just a number.
* We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
* We've achieved over 20 years of consistent and healthy growth with world-class clients.
* Your voice is heard and appreciated, and you're a part of the success with your ideas and efforts.
* We offer competitive pay and incentive programs, as well as opportunities for career growth and development.
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:
* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills.
* Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone.
* Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
* Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
* Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training.
What You'll Need
* 1-2 years of experience in customer service, healthcare, or a related field.
* Excellent communication, listening, and problem-solving skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Proficiency in computer software systems, including CRM and billing systems.
* High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
* Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience.
* Monthly performance bonuses ranging from $100-$400.
* Opportunities for career growth and development, including promotions from within.
* Comprehensive benefits package, including:
* 401(k) and 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* Flexible work arrangements, including remote work options and modified in-office work arrangements.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients and their families, we'd love to hear from you! Apply now to join our team of dedicated professionals at arenaflex and start your journey towards a rewarding and fulfilling career.