Experienced Full Stack Sr. Manager of Forecasting – Global Customer Service Capacity Planning
At arenaflex, we're on a mission to revolutionize the way we serve our customers, and we're looking for a talented and experienced Sr. Manager of Forecasting to join our team. As a leader in the e-commerce industry, arenaflex continues to grow and evolve, driven by the spirit of innovation that is part of our DNA. We're committed to giving our customers more of what they want – low prices, vast selection, and convenience – and we're looking for a team member who shares our passion for customer experience.
About arenaflex
arenaflex is a world-class e-commerce platform that's dedicated to making shopping easier and more enjoyable for our customers. With a wide range of products and services, we're constantly evolving to meet the changing needs of our customers. Our team is made up of talented individuals who are passionate about innovation, customer experience, and making a difference in the world.
Job Summary
As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll lead a team of analysts and managers across multiple countries, and be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role that will require strong initiative, team leadership, project management, and quantitative skills.
Key Responsibilities
* Create and deliver contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our CS network
- Lead a team of analysts and managers across multiple countries, and be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
- Develop and implement forecasting techniques across multiple Amazon markets
- Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
- Manage team performance, including hiring, development, and performance management
- Experience a wide range of problem-solving situations, from strategic to short-term decisions requiring use of data collection and analysis
- Develop and maintain strong relationships with stakeholders across the organization
Essential Qualifications
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
- 10+ years of experience in Forecasting/Planning
- Experience managing a team of analytic professionals, including hiring, development, and performance management
- Experience with SQL, statistical analysis, and data visualization tools
- Excellent communication skills to share findings in an understandable and actionable manner
- Ability to lead successfully in a dynamic, fast-paced environment
- Ability to manage team to meet tight deadlines and prioritize workloads
Preferred Qualifications
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
- Experience in forecasting, time-series, and multivariate regression
- Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
- Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
- Experience using AWS technologies such as Redshift, S3, etc.
- Excellent interpersonal, written, and oral communication skills
- Natural curiosity and desire to learn
Skills and Competencies
* Strong analytical background with the ability to analyze various sources of data and standardize forecasting activities across the team
- Excellent business judgment with a track record of successful relationship management
- Experience generating and managing plans, reports, and analyses
- Ability to work autonomously in a highly demanding and often ambiguous environment
- Strong attention to detail and exceptional organizational skills
- Ability to lead and grow high performers
- Strong initiative, team leadership, project management, and quantitative skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Sr. Manager of Forecasting, you'll have the opportunity to work with a talented team of professionals and contribute to the development of our global capacity planning solution. You'll also have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that's committed to innovation and customer experience. Our team is made up of talented individuals who are passionate about making a difference in the world. We're a collaborative and inclusive organization that values diversity, equity, and inclusion. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- Flexible work arrangements, including remote work options
- Professional development opportunities, including training programs and mentorship
- Access to a range of perks and benefits, including gym membership, meal delivery, and more
How to Apply
If you're a talented and experienced Sr. Manager of Forecasting who is passionate about customer experience and innovation, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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