Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment through our innovative livestream shopping platform. As the largest platform in North America and Europe, we're committed to delivering exceptional user experiences that exceed our customers' expectations. We're now seeking a highly motivated and customer-centric individual to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift).

About arenaflex

arenaflex is a dynamic and fast-paced company that's pushing the boundaries of what's possible in the world of livestream shopping. Our platform offers a unique and engaging experience for buyers and sellers, with a wide range of products, from fashion and beauty to electronics and collectibles. We're passionate about building a community that's inclusive, supportive, and fun, and we're committed to making a positive impact on the lives of our customers.

Role

As an Experienced Customer Experience Agent (Overnight Shift), you'll play a critical role in driving the best possible user experience for our customers. You'll be responsible for resolving customer issues, improving processes, and providing exceptional support to our buyers and sellers. Your primary goal will be to ensure that our customers receive their products as quickly and efficiently as possible, and that any issues are resolved promptly and professionally.

Key Responsibilities

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise.

• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Develop expertise in arenaflex's products, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional user experiences. If you're a hungry individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are some key qualities and qualifications we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first mentality.
• Proactive problem-solver and process-improver.
• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

As a member of our Customer Experience team, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional user experiences. Our team members are highly motivated, customer-centric, and committed to making a positive impact on the lives of our customers. We're a remote-co-located team, operating out of hubs within the US, UK, Ireland, Poland, and Germany.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour (dependent on level, experience, and expertise)
• Benefits:

+ Flexible time off policy and holiday pay for working company-wide holidays + Health insurance options, including medical, dental, and vision + Work-from-home support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance for food and wellness + Annual allowance for childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally + Monthly allowance to dogfood the app + Parental leave: 16 weeks of paid parental leave + one month gradual return to work

Why Join arenaflex?

We're a dynamic and fast-paced company that's pushing the boundaries of what's possible in the world of livestream shopping. We're passionate about building a community that's inclusive, supportive, and fun, and we're committed to making a positive impact on the lives of our customers. If you're a motivated and customer-centric individual who is passionate about delivering exceptional user experiences, we want to hear from you.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional user experiences, we want to hear from you. Please apply through our website by clicking on the link below. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Apply for this job