Experienced Student Loan Advisor – Customer Contact Center Work From Home Opportunity

Join arenaflex, a Family Oriented and Team Driven Environment, where Diversity, Equity, and Inclusion Matter! Are you passionate about providing exceptional customer service and supporting individuals in achieving their financial goals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Student Loan Advisor to join our Customer Contact Center team. As a Student Loan Advisor, you will play a critical role in assisting borrowers with their questions, concerns, and needs, while also driving growth and success within our organization.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and families to achieve financial stability and success. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of diversity, equity, and inclusion. As a member of our team, you'll have the opportunity to grow and develop your skills, while making a meaningful impact in the lives of our customers.

Job Summary

As a Student Loan Advisor, you will be responsible for providing exceptional customer service to borrowers, answering their questions, and resolving their concerns in a timely and professional manner. You will work closely with our team to ensure that our customers receive the support and guidance they need to achieve their financial goals. This is a fantastic opportunity to establish a career in a dynamic and growing organization, with opportunities for growth and advancement.

Key Responsibilities

* Provide exceptional customer service to borrowers, answering their questions and resolving their concerns in a timely and professional manner

• Assist borrowers with completing their applications and submitting them electronically to our plan providers for processing
• Utilize standard technology, such as a telephone, email, and web browser, to navigate our systems and provide accurate and efficient service to our customers
• Follow established and documented policies and standard operating procedures, including working within our various systems, timekeeping, and documentation of calls from end to end
• Adhere to ethics and privacy rules, ensuring that all customer interactions are handled with confidentiality and respect
• Complete basic call logs, documentation, and related call details for each phone inquiry, including clicking radio buttons to confirm which scripts were read by the CSR during the call
• Meet or exceed established key performance indicators (KPIs) and metrics, including attendance, performance, and compliance standards

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established KPIs/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks
• May be required to work holidays. Overtime may be required.

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days which happen throughout the year
• $25,000.00 Life Insurance which is paid for by arenaflex
• Day one of employment you will receive paid holidays if you meet the criteria!

Work Environment and Culture

* arenaflex is a family-oriented and team-driven environment, where diversity, equity, and inclusion matter

• Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of growth, development, and innovation
• We offer a dynamic and supportive work environment, with opportunities for growth and advancement
• arenaflex is an equal opportunity employer and is committed to diversity in its workforce

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow and develop your skills

• Opportunities for advancement and career growth within our organization
• Collaborative and supportive work environment, with a focus on teamwork and communication
• arenaflex is committed to investing in the growth and development of our employees, with a focus on creating a culture of continuous learning and improvement.

Compensation, Perks, and Benefits

* Competitive pay and benefits package

• Opportunities for advancement and career growth within our organization
• Collaborative and supportive work environment, with a focus on teamwork and communication
• arenaflex is committed to investing in the growth and development of our employees, with a focus on creating a culture of continuous learning and improvement.

How to Apply

If you're passionate about delivering exceptional customer service and supporting individuals in achieving their financial goals, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job