Experienced Full Stack Customer Service Representative – Hybrid Telework for arenaflex's International & Commercial Black Hawk Spares and Repairs Program Management Team
At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.
About arenaflex
arenaflex is a leading provider of aerospace and defense solutions, with a rich history of innovation and excellence. Our team of dedicated professionals is passionate about delivering unmatched sustainment solutions to our customers worldwide. With a focus on collaboration, innovation, and excellence, we thrive in a fast-paced environment where teamwork and adaptability are key to success.
The Role
As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include: - Interacting with customers before and after sales to ensure their needs are met efficiently and effectively. - Delivering on all contractual and financial commitments, directly impacting the repairs P&L. - Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities. - Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities. - Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs. - Maintaining ITC compliance and supporting cost, quality, and schedule commitments. Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.
Key Qualifications
- Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education. - Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment. - Strong organizational skills with the ability to multitask and prioritize tasks. - Excellent communication skills, both written and verbal. - Ability to work under supervision and follow established procedures. - Proven experience in customer service, program management, or a related field. - Strong interpersonal and relationship-building skills across diverse cultural boundaries. - Ability to adapt to dynamic situations while maintaining a customer-first mindset. - Excellent problem-solving skills and a focus on achieving results.
Desired Skills
- Experience with SAP. - Intermediate proficiency in Microsoft Excel. - arenaflex experience.
Why Join arenaflex?
- Impact: Your work will directly contribute to the success of mission-critical operations worldwide. - Growth: We invest in our people, offering opportunities to develop your skills and advance your career. - Innovation: Work on leading-edge solutions in aerospace and defense. - Community: Join a team that values collaboration, diversity, and inclusion. - Flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.
Work Environment and Culture
arenaflex is committed to creating a diverse and inclusive work environment that values collaboration, innovation, and excellence. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. We offer a range of benefits, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays.
Compensation and Benefits
The annual base salary range for this position is $52,100 - $99,900, depending on location. This position is incentive plan eligible. arenaflex offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays.
Career Growth Opportunities
arenaflex is committed to investing in our people, offering opportunities to develop your skills and advance your career. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.
How to Apply
If you are a motivated, experienced professional who excels in relationship building and communication, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, to [arenaflex Careers](https://arenaflex.com/careers). We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Apply for this job