Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive growth and satisfaction. If you're passionate about technology, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're committed to building trust and lifting our communities through our actions. We're not just a company – we're a community that's passionate about making a difference.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll be the face of arenaflex, providing thoughtful listening, utilizing your knowledge of our products and services to effectively service and retain customers. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through effective communication and problem-solving
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about our products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer experiences
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex products and services

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to manage your schedule and work in a comfortable, distraction-free environment.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a community that's passionate about making a difference, we encourage you to apply. Don't miss this opportunity to be part of arenaflex's dynamic team and contribute to our mission to power and empower how people live, work, and play. Apply Now! Apply for this job