Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented and dedicated Customer Support Specialists to join our team and help us solve exciting challenges. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a team of over 400 professionals with offices in various locations across the United States, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, and Seattle, our headquarters. With over 30 years of experience in the unique business of filing service of legal documents, we've established ourselves as a leader in the industry. Our commitment to advancing technology and business processes has enabled us to stay ahead of the competition and continue to grow and succeed.
Job Overview
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This customer-focused role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates to customers.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
Why Join arenaflex?
At arenaflex, we know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy a range of benefits, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $14.00 to $18.00 per hour
Schedule
This is a full-time, remote opportunity, and you'll work Monday through Friday. As a remote employee, you'll have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet, distraction-free workspace.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join our team at arenaflex.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy a range of benefits, including:- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Pay: $14.00 to $18.00 per hour