Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making the process simple, intuitive, and accessible to millions of consumers across the country. We're seeking highly motivated and dedicated individuals to join our elite team of Remote Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of health insurance enrollment. With the largest state-based marketplace footprint, we're empowering consumers to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools are designed to simplify the enrollment process, making it easier for people to access the healthcare they need. As a Remote Customer Service Representative, you'll be part of a team that's dedicated to building a positive and motivating work environment, even in a remote setting.
Key Responsibilities
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences through:
- Inbound and outbound calls to resolve customer inquiries and concerns
- Managing customer accounts and providing technical support
- Application data entry and online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Utilizing creative problem-solving skills to resolve complex issues
- Demonstrating flexibility and adaptability to changing projects and updates
- Managing time and tasks effectively, with a focus on multitasking and task prioritization
- Participating in extensive self-study, training, and testing to ensure eligibility for certifications
Essential Qualifications
To succeed in this role, you'll need:
- Moderate to advanced computer skills, with a high level of comfort learning new technology
- Excellent verbal and written communication skills, with a high level of professionalism
- Comfort working from home, with a dedicated, private, and secure workspace
- Self-motivation and a success-driven attitude
- Ability to commit to full attendance during the 3-week training period
- Completion of a background check and health screening
- Cable/fiber broadband internet with a hard-wired Ethernet connection (mobile internet service providers and satellite are not compatible)
Preferred Experience
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, is highly desirable. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
- Paid training to ensure your success in the role
- Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
- Performance and attendance-based incentives, in addition to your base pay
- The convenience of working from home, with a collaborative and supportive team environment
- 401K match and individual coverage HRA (ICHRA)
- Paid time off (PTO)
Compensation Details
* Base pay: $14.50 per hour
- Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
- Spanish bilingual base pay: $15.50 per hour
- Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our elite team of Remote Customer Service Representatives at arenaflex. Apply Job!
Note:
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive team. We welcome applications from qualified candidates of all backgrounds. Apply for this job