Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce Expert

At arenaflex, we're revolutionizing the world of ecommerce by combining community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're committed to delivering exceptional user experiences through innovative processes, cutting-edge technology, and a customer-first attitude. We're seeking a highly motivated and customer-centric individual to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift).

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're a fast-paced and dynamic organization that values innovation, collaboration, and growth. Our team members are passionate about building a world-class ecommerce platform that brings people together and makes shopping more enjoyable. With a focus on community, entertainment, and customer satisfaction, we're creating a new standard for livestream shopping and ecommerce.

Role

As an Experienced Customer Experience Agent (Overnight Shift), you'll be responsible for driving exceptional user experiences through process improvement, order management, and problem-solving. You'll work closely with buyers and sellers to resolve issues, provide timely and high-quality support, and become an expert in arenaflex's product, processes, and systems. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently.

Key Responsibilities

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving issues in a timely and high-quality manner.

• Resolve customer issues regarding payments, orders, shipments, and general questions with a high level of quality and efficiency.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a motivated and customer-centric individual who is passionate about delivering exceptional user experiences. If you're a hungry individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are the essential qualifications and skills we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first attitude.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that values innovation, growth, and customer satisfaction. Our team members are passionate about building a world-class ecommerce platform that brings people together and makes shopping more enjoyable. We're committed to creating a positive and inclusive work environment that supports the diverse skills and experiences of our team members.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $24.04/hour to $28.85/hour (hourly rate may vary based on level, experience, and skills)
• Benefits package, including flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, and more.
• Equity in arenaflex
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the diverse skills and experiences of our team members. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and value diversity in all its forms.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional user experiences, we want to hear from you. Apply now to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift) and be part of a dynamic and collaborative environment that values innovation, growth, and customer satisfaction. Apply Job! Apply for this job