Experienced Full Stack Crisis Chat & Text Specialist – Remote Crisis Intervention and Support

At arenaflex, we're dedicated to preventing substance abuse and suicide, and promoting mental health for all. As a leading regional non-profit, we're committed to providing help and hope to individuals and communities in need. Our work addresses a spectrum of needs, from intervention and prevention to advocacy. When a crisis arises, we're available 24/7/365 to intervene with personalized support. We're seeking an experienced Full Stack Crisis Chat & Text Specialist to join our team of compassionate professionals. As a Crisis Chat & Text Specialist, you'll be the first point of contact for individuals in crisis, providing emotional support, assessment, crisis intervention, and treatment/support referrals. You'll work closely with our team to ensure that all members of the community receive access to the care and support they need.

Responsibilities:

- Demonstrate the culture of arenaflex by modeling behavior that supports our goals and philosophies. - Respond to crisis chats and texts, providing emotional support, assessment, crisis intervention, and treatment/support referrals in a consistent and non-judgmental manner. - Consistently and accurately assess each texter for suicide risk, following assessment protocols and practices, and provide adequate and relevant safety/action planning. - Follow through on imminent risk chats to ensure emergency contact is made with texters and confirm outcomes or re-engage texters as indicated. - Document chats in an accurate and timely manner, with relevant clinical information in an electronic health record system. - Conduct research on community resources in accordance with KPIs. - Place follow-up chats/texts to clients as scheduled by the shift supervisor. - Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up-to-date on crisis intervention tools and techniques. - Answer crisis calls as part of the training process. - Perform other duties, such as administrative and organizational tasks, as needed.

Requirements:

- Meet Qualified Mental Health Associate requirements (https://mhacbo.org/media/QMHA.Worksheet_PDF.pdf) - Crisis intervention knowledge - Mature, sensitive, emotionally stable, flexible, and adaptable to varying situations and coverage needs - Strong empathy, communication, teamwork, and interpersonal skills - Able to handle high levels of stress - Proficient in the use of technology, including telephones, computers, software, and email - Demonstrated ability to troubleshoot common technology issues - Understanding of and ability to apply mental health assessment, treatment, and service terminology - Able to implement skill development strategies and identify, implement, and coordinate services and supports identified in Individual Service and Support Plans (ISSPs) - Strong attendance and punctuality, with the ability to consistently show up on time, work the full scheduled shifts, and provide at least two weeks' notice for time off requests or as soon as possible in the event of an emergency

Preferred Qualifications:

- Graduate degree in psychology, social work, or a behavioral science field, or CADC/Bachelor's degree in psychology, social work, or a behavioral science field, with relevant crisis intervention experience - Veterans preferred - ASIST certification - CADC certification strongly preferred - Experience in a call center environment

Training:

- arenaflex requires extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training, which includes 3 weeks of training between 8:30 am and 5:00 pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training. The schedule for precepting can vary.

Interview Process:

- Interviews are conducted via Zoom with an arenaflex supervisor and HR team members and are recorded so that members of the Hiring Committee who are unable to attend the live interview can watch the recording and give feedback afterwards.

Work Schedule:

- Our crisis lines are operated 24/7. This position requires working some holidays and weekends. - The work schedule will be determined at the time of offer and is based upon arenaflex's crisis contact volume trends. All full-time employees are required to work at least one weekend shift per week.

Physical Requirements:

- Work is primarily conducted in an office environment and requires the ability to sit or stand and work on a computer for long periods of time. - This position requires high energy, patience, and controlling one's emotions, as well as the ability to think analytically.

Remote Work:

- Telecommuting requires passing a clinical evaluation, having a HIPAA-compliant workspace at home, and meeting technology requirements. Supervisors provide support to telecommuters by listening in on acute crisis contacts and using an internal messaging system (Microsoft Teams) to communicate.

Quality Assurance:

- All crisis contacts are recorded – inbound and outbound. We review them regularly to ensure safety and quality assurance and for training and supervisory purposes. What this means is that you will have crisis contacts randomly picked for review and you will receive clinical feedback on how you are doing.

Compensation Package:

- The starting wage for the Remote Crisis Chat and Text Specialist position is $24.04/hr. for individuals with graduate degrees in a related field and $21.99/hr. for individuals with bachelor's degrees. - There is a $1.75/hr. overnight shift differential when working between the hours of 10 pm – 5 am Pacific Time, and time and a half holiday pay when required to work holidays. - arenaflex offers a great benefits package valued at over $9,500 per year, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free Fitbit.

EEO:

- arenaflex strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

Background Check:

- All arenaflex employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended. If you're passionate about making a difference in the lives of others and are committed to providing exceptional support and care, we encourage you to apply for this exciting opportunity to join our team as a Remote Crisis Chat & Text Specialist at arenaflex. Apply for this job