Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experience

At arenaflex, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that is dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. Our team is passionate about providing exceptional customer service, and we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance.

Benefits of Working with arenaflex

As a valued member of our team, you can expect to enjoy a range of benefits, including:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we believe that our employees are the key to our success. We are looking for fearless people who are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in providing opportunities for growth and development, and we are committed to helping our employees achieve their full potential.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We are looking for individuals who possess the following qualifications:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is inclusive and diverse, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We are proud to be an equal opportunity employer, and we are committed to providing a workplace that is free from discrimination and harassment.

Employment Type: FULL_TIME

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about our company culture and values, and to apply for this position. Apply Job! Apply for this job