Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a leader in the digital business services industry, and we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is passionate about providing exceptional customer experiences, and we're looking for talented individuals to join us on this journey.
Benefits of Working with arenaflex
As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your well-being
Teleperformance and You
At arenaflex, we believe that our people are our greatest asset. We're committed to creating a collaborative and engaging work environment that inspires our team members to deliver their best. As a Bilingual Financial Customer Service Representative, you'll play a key role in making that happen. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our team members achieve their goals and reach their full potential.
Work from Home Opportunity
This is a remote work opportunity, and we're looking for talented individuals who are self-motivated and able to work independently. You'll need to have a clean and quiet workspace, a reliable internet connection, and a desktop computer system.
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues or concerns
- Escalating/transfer/complete conference calls to banks, loan originators, financial institutions and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need to have:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
To work from home, you'll need to have:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
Employment Type
This is a full-time employment opportunity.
How to Apply
If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please apply to this role through our website. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) We can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job