Experienced Healthcare Customer Service Representative - Phone Intake (Remote) at arenaflex
Job Summary:
Join arenaflex, a leading healthcare solutions provider, as a Healthcare Customer Service Representative - Phone Intake. As a key member of our remote high-volume call center team, you will be the first point of contact for patients seeking home healthcare services. With a strong focus on empathy, attention to detail, and excellent communication skills, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About arenaflex:
arenaflex is a dynamic and innovative healthcare solutions company dedicated to providing high-quality services to patients and healthcare providers. Our mission is to empower individuals to live healthier, more independent lives by delivering personalized care and support. With a strong commitment to excellence, arenaflex is a trusted partner in the healthcare industry, and we're excited to welcome talented individuals like you to our team.
Key Responsibilities:
As a Healthcare Customer Service Representative - Phone Intake, your primary responsibilities will include:
- Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients
- Collecting clinical and demographic information and entering it into our CareCentrix portal
- Providing exceptional customer service, resolving issues, and addressing concerns in a timely and professional manner
- Demonstrating empathy and patience when dealing with difficult callers or complex requests
- Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
- Meeting/exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
Qualifications:
To succeed in this role, you will need:
- A High School Diploma or GED
- Minimum 2 years of Customer Service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC & Search Engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
Internet Requirements:
To ensure a seamless and high-quality experience, you will need:
- Internet speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
What We Offer:
Join arenaflex and enjoy:
- Starting pay for external hires: $17.50 / hour + Monthly Incentive Bonus Opportunity
- Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
CareCentrix maintains a drug-free workplace
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
How to Apply:
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job