Experienced Customer Service Representative – Work From Home Opportunities with arenaflex

Are you ready to embark on a journey of growth, learning, and self-discovery? Join the arenaflex family and become a part of a dynamic team that values diversity, inclusion, and innovation. As a Customer Service Representative, you'll have the opportunity to make a real difference in people's lives, develop your skills, and advance your career while enjoying a great work-life balance.

Why you'll love this role

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers in a polite, professional, and friendly manner. You'll be the first point of contact for our customers, and your role will be to resolve their queries, concerns, and issues in a timely and efficient manner.

Key Responsibilities

The following are the key responsibilities of the role:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
• Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
• Perform traveler loading, including ticket lift or ticket lift/confirmation
• Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/spans for the purpose of boarding and deplaning travelers
• Make boarding and flight door announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out systems
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete visa document exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk registration and booth items handling at ticket counters
• Man lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and initiate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any required overtime needs
• Answer and assist during security as well as emergency situations
• Furnish connecting travelers with gate information
• Provide quality customer service in a professional manner and according to arenaflex's standards
• Adhere to organization policies, procedures, and performance standards
• Complete task applicable stages of training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/systems including during customer interactions
• Wear uniform as required by organization policy
• Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also perform the following:

* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities

• Help international travelers through customs/migration, including baggage reverify
• Convey tickets, international flight records, and customs/migration forms

All you'll need for success

To be successful in this role, you'll need:

• Least Capabilities

+ Education and Earlier Professional training + Bilingual language abilities expected in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal history verifications to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable + Should be able to obtain proper airport power or US Customs security identification, if relevant + Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements + Should be eligible to work in the U.S.

• Favored Capabilities

+ Education and Earlier Professional training + Working knowledge of Sabre or other Traveler Service System + Past face-to-face Customer service experience + Working in a high-speed environment

What you'll get

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe that you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex family

From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job