Experienced Full Stack Call Center Representative – Customer Service & Data Entry Specialist

At arenaflex, we're on a mission to revolutionize the way people live and work. As a leading healthcare and retail organization, we're committed to making a positive impact on the lives of our customers and patients. We're now seeking an experienced and passionate Full Stack Call Center Representative to join our team!

About arenaflex

arenaflex is a leading healthcare and retail organization with a rich legacy of putting people at the heart of everything we do. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we're proud to serve almost 10 million customers every day. Our team of dedicated professionals is committed to making a difference in the lives of our customers and patients, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Full Stack Call Center Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our patients and customers. You'll be responsible for handling high-volume customer calls, resolving issues, and providing accurate information to patients and customers. You'll also be responsible for data entry, patient enrollment, and other administrative tasks.

Key Responsibilities

* Handle high-volume customer calls, resolving issues and providing accurate information to patients and customers

• Perform data entry, patient enrollment, and other administrative tasks
• Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments
• Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
• Investigate missing solution data and decipher clinical truncations (SIG codes)
• Settle all data entry-related exceptions
• Handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis
• Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
• Provide support to pharmacists, both those in the office and those in different areas
• Identify and convey issues to senior-level staff as suitable

Essential Qualifications

* High school certificate or GED

• Essential level computer skills (e.g., start and close down PC, use the mouse to point and snap, start and close projects, switch between programs, save records, print documents, and access data online)
• Essential web browser skills (e.g., opening a program, composing URLs in the right area, utilizing a web search engine, bookmarking a webpage, exploring utilizing back/forward/stop buttons, and finishing up forms online)
• Middle-of-the-road level keyboarding skills (no less than 25 WPM, typing by memory, organizing records)
• Ability to convey recorded as a hard copy and verbally
• 18 years old or more seasoned

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center climate

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived confirmation office
• Experience giving client care to inside and outside clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty
• Middle of the road to cutting-edge level keyboarding skills (no less than 35 WPM, typing by memory, organizing records)
• Familiarity with Spanish and English

What We Offer

* Competitive salary range of $25-$35/Hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive employer. Apply for this job