Experienced Licensed Pharmacy Tech/Call Center Agent – Customer Relations – Work From Home (Nationwide)

Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced call center environment where no two calls are ever the same? If so, we invite you to join arenaflex's dynamic team as a Licensed Pharmacy Tech/Call Center Agent – Customer Relations. In this role, you'll have the opportunity to work from home, serving as a customer advocate and providing top-notch support to our valued pharmacy customers.

About arenaflex

arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're committed to creating a culture that's centered around empathy, compassion, and innovation.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional care. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

Position Summary

We're currently seeking a licensed pharmacy technician to join our team as a Licensed Pharmacy Tech/Call Center Agent – Customer Relations. In this role, you'll be responsible for responding to customer calls made to our 1-800-SHOP-CVS line in a manner that's reflective of our company's purpose and values. You'll serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers.

Responsibilities

* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that's reflective of our company's purpose and values

• Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
• Review and process incoming phone calls, emails, and letters
• Respond to customers either on the phone or via written communications
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
• Provide customer service upholding our goals of delivery through the execution

Requirements

* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance

• Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
• 1+ years of experience in a Customer Service environment
• Proficient to advanced PC skills required including MS Windows-based applications
• Verifiable High School diploma, GED or equivalent experience

Preferred Qualifications

* Call Center experience is highly desired with a focus on excellence in service delivery

• Bilingual Spanish

Pay and Benefits

* Position pay rate is $17.00 per hour to start

• Range listed in this posting indicates the earning potential for candidates once in role
• The typical pay range for this role is $17.00 - $31.30
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
• The Company offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year

How to Apply

If you're a licensed pharmacy technician with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job!

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply for this job